Refund policy

RETURN AND REFUND POLICY

Last updated: August 25, 2026

At PAWVERA™, we want you and your pet to be happy with your purchase. If you have any concerns about your order, please contact us and we will do our best to help.

1. RETURNS

Customers in the European Union have the legal right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

To request a return, please contact us within 14 days of receiving your order at our customer support email address.

Returned products should be unused, in their original condition, and returned with their original packaging where reasonably possible.

Please contact us before sending any product back. We will provide the appropriate return instructions and return address.

2. RETURN SHIPPING COSTS

For a change-of-mind return under the legal withdrawal period, the customer is generally responsible for the direct cost of returning the product, unless applicable law requires otherwise or PAWVERA™ agrees to cover the cost.

If the product is defective, damaged, incorrect, or does not conform to the order, please contact us before returning it. We will handle the matter in accordance with applicable consumer protection law.

3. REFUNDS

Once we receive the returned product, or receive sufficient evidence that the product has been sent back, we will process the refund in accordance with applicable law.

Where applicable, refunds will be made using the original payment method.

For a valid withdrawal, the refund will include the standard delivery cost originally paid by the customer, except where the customer selected a more expensive delivery method than the least expensive standard delivery option offered.

4. DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and clear photographs or video showing the issue.

We will review the issue and provide an appropriate solution, which may include a replacement, repair, price reduction, or refund, depending on the circumstances and applicable law.

5. NON-RETURNABLE ITEMS

Any exceptions to the legal right of withdrawal will apply only where permitted by applicable law.

6. CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible after placing the order.

If the order has already been processed or shipped, cancellation may no longer be possible and the applicable return procedure may apply.

7. CONTACT

For return, refund, cancellation, or product-related questions, please contact PAWVERA™ through the contact information provided on our website.